ROXBOD / SUPPORT

How can we help?

For help with Roxbod, email privacy@liftly.app. Tell us what happened and what you expected to see.

Signing in

Use the same sign-in method you used to create your account. If you used Sign in with Apple and hid your email, your account may use an Apple private relay address.

Workouts and syncing

If a workout has not synced, reconnect to the internet and reopen Roxbod. Keep the app installed while we help you recover any unsynced records.

Importing race results

Search using the first and last name recorded in your race result. Check the event and finish time before selecting a result. Results and splits depend on the coverage available from our result provider.

Your account and data

You can request account deletion in the Account section of Roxbod. For help accessing your data or using account deletion, contact us at the email above. See our Privacy Policy for more information.

Reporting a problem

Include your iPhone model, iOS version, Roxbod version, and the steps that led to the problem. A screenshot can help; hide any information you do not want to share. Never send us your password or sign-in verification codes.